Binance P2P “Appeal in Progress” Taking Too Long? (Solution)

If you raised an appeal on Binance P2P and a lot of time has passed while it still says “Appeal in Progress”, do not worry. This is not happening to you alone.

This is a common issue for many people in Pakistan. When they open a dispute and 24, 48, or 72 hours pass, it still shows “Appeal in Progress”.

This means Binance is working on your appeal and deeply reviewing all the evidence you shared, along with many other things.

The good news is that an appeal does not get “stuck forever”. Binance support works on a queue system, and there are proven ways to push your case forward in this queue. This will make your appeal appear right at the top for Binance’s support team, prompting them to take action quickly.

In this guide, we will explain how to fix “Appeal in Progress” quickly, why appeals take so long, what the “normal” time is, and the step-by-step method to genuinely get a fast response from an agent.

What Does “Appeal in Progress” Mean?

When the buyer and seller do not make a fair deal with each other, or if one person tries to scam, you or the counterparty press the appeal button.

Then, Binance’s team first keeps all the funds in escrow with themselves. Those funds stay in escrow until the investigation is finished, which is why “Appeal in Progress” is shown.
And when they thoroughly complete the full investigation and announce a decision, this “Appeal in Progress” ends.

How Much Time Does “Appeal in Progress” Take?

The problem is that no fixed time (SLA) is given on the Binance app for how long the review will take. Officially, it is said that most appeals are solved within a few hours to a few days, but in the case of Pakistani accounts — where local rails like JazzCash and Easypaisa are used — the case can take more time.

Why Does a Binance P2P Appeal Take So Long?

It is very important to understand what is happening in the background because until you do not know, you will keep thinking that you sent all the proofs and explained everything, but “Appeal in Progress” is still showing. Below, we have mentioned some points with the help of which you will know why it takes so long.

• In Pakistan, cases are very high, which is why instead of auto-resolve, Binance’s team checks everything manually, and that is the reason for the delay.
• If the sender’s name, amount, timestamp, and the last 4 digits of the account are not clearly visible in the payment screenshot, the reviewer pauses the case and waits for extra proof (sometimes without telling you).
• In many cases, it happens that the sender says they have sent the money, but it can take 24 hours for the money to reach you, which can cause a delay.
• Appeals filed on Friday night or during Eid/holidays are solved late because fewer agents are online in the relevant time zones.

Step-by-Step: How to Make Binance Support Respond Fast

Now comes the main point on how we can tell Binance to check our case quickly so that “Appeal in Progress” ends. When too much time passes, you have to follow the steps given below, which will help resolve the case quickly.

Step 1: Confirm That Your Evidence Is Actually Complete

• Check once for sure that the proof you sent to Binance is clear. Go to Orders > P2P Orders > Order Details and confirm.
• A clear bank/JazzCash/Easypaisa transaction receipt (not a cropped screenshot).
• The sender’s name matching the KYC name of the account making the payment.
• Timestamp matching the order time.

If anything from this is missing, add it right now using the “Upload Evidence” option — just this step resolves many “stuck” appeals without further escalation.

Step 2: Use Live Chat

Binance’s automated ticket form often gives a generic auto-reply. Instead of that:

• Open the Binance app → Customer Service → Live Chat.
• Clearly type “P2P Appeal” so the bot routes you to the right department.
• When it offers a human agent, directly request: “I need to speak with a human agent regarding my P2P appeal order [Order ID]. It has been in ‘Appeal in Progress’ for [X] hours.”
• Always include your Order ID — without this, the agent cannot look up anything.

Step 3: Use the Right Escalation Wording

Support agents are trained to give priority to cases with specific escalation triggers. While chatting, use language like this:

• “This order has exceeded the standard appeal review time. Please escalate this to the P2P Risk Management team for urgent review.”
• This wording signals to the agent that you understand the internal process, which often gets your case forwarded — instead of being closed with a generic response.

Step 4: Use Binance’s Support Twitter/X Account

Binance’s public support handles (like @BinanceHelpDesk) respond faster than private tickets because unresolved public complaints affect the brand’s reputation.

• Share your Order ID and give a short, factual description (never share personal KYC details publicly).
• Clearly tag: “@BinanceHelpDesk My P2P appeal Order ID [XXXX] has been stuck in ‘Appeal in Progress’ for over 48 hours. Please assist.”
• Avoid emotional or abusive language — factual and calm complaints get priority and have a lower chance of being flagged as spam.

Step 5: Submit a Follow-Up Ticket with the Reference Number

Every live chat conversation generates a reference/case number. If the issue is not solved in that chat, open a new ticket and quote the previous case number. This creates a paper trail which shows that the issue is getting older, which is why the team gives it more priority.

Step 7: If 5+ Days Pass Without Resolution

If your appeal has been open for more than 5 business days and you received zero communication, it is necessary to take action on it; waiting will not work here.

• Document everything (chat screenshots, Order ID, timestamps).
• If the counterparty seems like a fraud, file a complaint with your local cyber crime authority — for this process, see our detailed guide How to Recover Funds from a P2P Scammer in Pakistan: NCCIA/FIA Complaint Guide 2026.
• If the delay is not because of Binance but due to a bank-side freeze, read our guide How to Avoid Bank Account Freeze During Binance P2P in Pakistan which will help you a lot.

Common Mistakes That Make Appeals Even Slower

You do not have to make these mistakes, otherwise your appeal can become even slower. I have mentioned them point-wise below, please read them.

• Opening multiple duplicate tickets for the same order
• Uploading blurry or edited screenshots
• Arguing with the counterparty in the order chat
• Not mentioning the Order ID first in every message

Conclusion

The last thing to say is that after an appeal, you need patience because Binance is not some random application that makes a wrong decision. Rather, it looks at all the evidence first, reviews everything manually, and then announces a decision.

And very often, the decision is made in favor of the innocent person. Therefore, have patience if “Appeal in Progress” is still showing right now.